June 15, 2020
by Lois Greisman
Associate Director, Division of Marketing Practices, FTC
A couple months ago, we told you the good news that people had been reporting getting fewer robocalls, and we told you about how some of the FTC’s work might have played a part in that. We have more good news — the number of reported robocalls for April and May were even lower. Maybe you’ve noticed.
The FTC’s latest Do Not Call Registry data shows robocall complaints were down 68% in April 2020 compared to April 2019 and down 60% in May 2020 compared to May 2019. The numbers continued a downward year-over-year trend that started in May 2019. Here are two other interesting points:
April’s and May’s number of reported robocalls are the lowest we’ve seen in years — lower than every month since August 2011 (excluding months when donotcall.gov was down due to government shutdowns).
Robocalls weren’t replaced with live calls — the number of illegal calls from live callers is down, too.
This comes after the FTC and FCC sent more warning letters in April and in May to companies providing VoIP services that apparently routed or transmitted illegal Coronavirus scam robocalls.
These are just the latest actions the FTC has taken to stop illegal robocalls, and there will be more. But it’s good to know the actions we take make a difference. The FTC will continue its work with its state and federal law enforcement partners, as well as industry, to reduce unwanted calls. We know the calls have not stopped. But we will continue to do all we can to protect you from abusive and fraudulent calls.
Want to know more about what people are reporting to the FTC? Go to ftc.gov/exploredata.
If you get a robocall, hang up and report it to the FTC at donotcall.gov. Then go to ftc.gov/calls to learn more about what else you can do to stop them.
June 15, 2020